What information we collect

We may collect and process information that you provide directly to us, including:

• Your name

• Company or organisation name

• Job title

• Email address

• Telephone number

• Postal or business address

• Details submitted through our contact or quotation forms

• Drawings, specifications, project information or other files you provide to us

• Details of enquiries, quotations and correspondence

• Any other information you choose to provide when communicating with us

When you visit our website, we may also automatically collect certain technical information, including:

• Your IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Time and date of visits

• Approximate location derived from your IP address

• Referring website or search engine

• Page interaction and website usage information

Some of this information may be collected through cookies and similar technologies.

How we use your information

We may use personal information to:

• Respond to enquiries and quotation requests

• Discuss your project or technical requirements

• Provide our products and services

• Prepare quotations, orders and invoices

• Manage our relationship with customers and suppliers

• Maintain internal business and customer records

• Process and administer contracts

• Improve our website, products and services

• Analyse website performance and visitor behaviour

• Maintain the security and operation of our website

• Comply with legal, regulatory and accounting requirements

• Establish, exercise or defend legal claims

• Send relevant marketing communications where you have agreed to receive them or where we are otherwise permitted to do so by law

We will only use personal information where we have an appropriate lawful basis. Depending on the circumstances, this may include performing or preparing to enter into a contract, complying with a legal obligation, obtaining your consent, or pursuing our legitimate business interests where those interests are not overridden by your rights and interests.

UK data protection law requires organisations to identify and document an appropriate lawful basis for the ways they use personal information. ICO

Marketing communications

We may occasionally contact existing or prospective customers about WaterJet Tec services that we believe may be relevant to their business, where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by:

• Using the unsubscribe option contained within a marketing email; or

• Contacting sales@waterjet-tec.co.uk

You have the right to object to the use of your personal information for direct marketing. ICO

Sharing your information

We do not sell your personal information.

Where necessary, we may share information with trusted third parties that support the operation of our business, including:

• Website hosting and technology providers

• Email and communications providers

• IT and cybersecurity providers

• Professional advisers, including accountants, insurers and legal advisers

• Payment and financial service providers

• Suppliers, contractors and subcontractors involved in fulfilling your requirements

• Website analytics providers

• Regulators, government authorities or law enforcement agencies where required by law

Third parties processing personal information on our behalf are expected to handle it securely and only for the purposes for which it has been provided.

International transfers

Some technology, hosting, analytics or communications providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that suitable safeguards are in place where required.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, contractual or reporting requirements.

The appropriate retention period may depend on:

• The nature of the information

• The reason it was collected

• Whether an ongoing customer or supplier relationship exists

• Contractual requirements

• Applicable legal and regulatory obligations

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.

ICO guidance requires organisations to state either their retention periods or the criteria used to determine them. ICO

Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Access to personal information is restricted to employees, contractors and service providers who reasonably require access to it for legitimate business purposes.

Although we take appropriate precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.

Cookies - What are cookies?

Cookies are small text files stored on your computer, smartphone or other device when you visit a website.

Cookies can help a website function correctly, remember preferences, understand how visitors use the website and improve the overall user experience.

We may also use similar technologies that store or access information on your device.

How we use cookies

Our website may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are required for the website to operate correctly and may be used for functions such as:

• Website security

• Form functionality

• Session management

• Network management

• Remembering your cookie preferences

These cookies generally do not require consent where they are strictly necessary to provide a service requested by the user. ICO

Analytics & Performance Cookies

These cookies help us understand how visitors interact with our website, including:

• Which pages are visited

• How visitors reached the website

• How long visitors remain on particular pages

• How visitors navigate around the website

• Whether technical errors occur

This information helps us improve the performance, usability and content of our website.

Where required, these cookies will only be activated after you have provided consent.

Functionality Cookies

Functionality cookies allow the website to remember choices or preferences you make and provide enhanced functionality.

Where these cookies are not strictly necessary, we will obtain consent before using them.

Targeting & Advertising Cookies

If used, targeting or advertising cookies may help measure advertising performance or provide content and advertising that is more relevant to visitors.

These cookies will not be placed without the appropriate consent.

Cookie consent

When you first visit our website, you may be presented with a cookie preference banner allowing you to accept, reject or manage non-essential cookies.

Non-essential cookies will not be activated solely because you continue browsing the website.

Current ICO guidance requires consent for non-essential cookies to involve a clear positive action, and users should be able to enable or disable those cookies. ICO

You can change your cookie preferences at any time using the cookie settings available on our website, where provided.

You can also control or delete cookies using your browser settings. Disabling certain cookies may affect some functionality of the website.

Third-party services and cookies

Some features of our website may be provided by third parties, such as:

• Website analytics services

• Embedded media

• Mapping services

• Social media platforms such as LinkedIn

• Website hosting or content delivery services

These providers may set their own cookies or collect information when you interact with their services.

Where third-party cookies are not strictly necessary, they should only be activated following the appropriate consent.

We recommend reviewing the privacy policies of the relevant third-party providers for more information about how they use personal information.

Links to other websites

Our website may contain links to websites operated by third parties.

Once you follow a link to another website, that organisation's own privacy and cookie policies will apply. WaterJet Tec Ltd does not control third-party websites and is not responsible for their privacy practices, security or content.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Your data protection rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights including:

• Right of access – to request a copy of the personal information we hold about you.

• Right to rectification – to ask us to correct inaccurate or incomplete information.

• Right to erasure – to ask us to delete your information in certain circumstances.

• Right to restriction – to ask us to restrict how your information is used in certain circumstances.

• Right to object – to object to certain uses of your personal information, including direct marketing.

• Right to data portability – to receive certain information in a structured, commonly used and machine-readable format where applicable.

• Right to withdraw consent – where processing is based on your consent, you may withdraw that consent at any time.

Not every right applies in every situation and some rights depend on the lawful basis being used. ICO

To exercise any of these rights, contact:

WaterJet Tec Ltd
Spectrum House
Portobello Road
Birtley
Durham
DH3 2RY

Email: sales@waterjet-tec.co.uk
Telephone: 0191 481 2099

We may need to verify your identity before responding to certain requests.

Complaints

If you have concerns about how WaterJet Tec Ltd handles your personal information, please contact us first so that we can investigate the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.